Gardeners Tottenham Green Terms and Conditions
These Terms and Conditions apply to all gardening services provided by Gardeners Tottenham Green and are designed to set out the basis on which work is accepted, scheduled, delivered, and paid for. By making a booking, you agree to these terms in full, and you confirm that you have authority to instruct the service at the property or site concerned. These terms apply whether the work involves routine maintenance, seasonal care, planting, clearance, hedge work, lawn treatment, or related outdoor services. For the avoidance of doubt, references to gardeners in Tottenham Green, garden maintenance services, or similar wording in these terms refer to the same service provider and the same contractual framework.
In these terms, “we”, “us”, and “our” mean the service provider, and “you” or “the customer” means the person who places the booking or authorises the work. If the booking is made on behalf of a landlord, agent, tenant, business, or other third party, the person making the booking confirms they have the necessary permission to do so. Any additional instructions given before or during the job may affect pricing, timing, and materials, and may only be accepted if reasonable and lawful. All work is subject to availability, site access, and suitable weather or environmental conditions.
These terms are intended to be fair and transparent and should be read alongside any written quotation, estimate, job sheet, or service note issued for the relevant work. If there is any inconsistency between these terms and a specific quotation, the quotation will normally apply only to the particular points it covers. Where a service is provided under a fixed price, the scope is limited to the work described. Where the service is charged on a time and materials basis, the final amount will depend on the actual labour, materials, disposal, and any agreed additional work.
Booking process begins when you request a service and provide the key details needed to assess the work. This may include the type of gardening required, the size and condition of the area, access arrangements, any obstacles, and whether special equipment or waste removal will be necessary. A booking is not confirmed until we have accepted it. Acceptance may be given by written confirmation, an invoice, a schedule notice, or another clear method of agreement. We may decline a booking where the work is outside our scope, unsafe, unlawful, or unavailable at the requested time.
When a booking is accepted, you must ensure that the site is reasonably accessible on the agreed date and time. This includes access to gates, entrances, water supply if required, and any relevant parking or loading arrangements. If we are unable to start or complete the service because access is blocked, information has been withheld, or the site conditions differ materially from those described at booking, we may charge for wasted time, a call-out, or any work already completed. Where a customer requests changes after confirmation, we may revise the price or timing to reflect the updated scope.
Any dates or times given are estimates unless expressly agreed as fixed. Weather, supply issues, staffing, equipment failure, and safety concerns may require a rearrangement. We will act reasonably where a change is needed, but we are not liable for delay caused by events beyond our control. If the work must be rescheduled, the new appointment will be arranged as soon as reasonably practicable. For ongoing gardeners Tottenham Green services, recurring visits may be adjusted seasonally or operationally to reflect plant health, weather conditions, and workload planning.
Payments are due according to the terms stated on the quotation, invoice, or booking confirmation. Unless otherwise agreed in writing, payment must be made in full upon completion of the service or within the timeframe shown on the invoice. We may request a deposit for larger, recurring, or materials-heavy jobs, and such deposit is normally non-refundable except where we cancel the booking or are unable to deliver the agreed service through no fault of the customer. Prices may include labour only, or labour plus materials and disposal, depending on the booking description.
Where payment is made by bank transfer, card, online method, or another accepted form, the customer must ensure the funds are authorised and clear. Any bank charges, chargeback fees, or payment processing reversals arising from the customer’s actions may be added to the amount due where lawful. If an invoice remains unpaid beyond the stated due date, we may suspend further services, withdraw discounts, and charge reasonable costs of recovery. Nothing in these terms prevents us from seeking interest or compensation on overdue sums where permitted under UK law.
Quoted prices are based on the information available at the time of estimate. If the site condition, scope of work, access, or waste volume is materially different from what was described, we may amend the price before proceeding, provided this is reasonable and communicated clearly. In the case of additional requests made during the job, such work will be chargeable even if not listed in the original quotation. Garden maintenance service pricing may also vary where specialist materials, machinery, or extra labour are required for safe completion.
Cancellations and rescheduling must be made with reasonable notice. Unless a different notice period is stated on the booking confirmation, we ask that cancellations or changes be made as early as possible before the scheduled visit. If you cancel after work has been allocated, especially where materials have been purchased, staff have been dispatched, or waste arrangements have been booked, we may charge a cancellation fee that reflects our losses. Such fees will be proportionate and based on costs reasonably incurred.
If you are not present at the agreed time and access has not been provided, we may treat the job as a late cancellation or failed attendance and charge accordingly. If a delay by the customer causes us to lose another booking, we may recover reasonable loss associated with the missed time. If we need to cancel or reschedule, we will do our best to offer an alternative date. Where a prepaid service is cancelled by us and no replacement date is suitable, a refund will normally be issued for the unused portion of the service, unless the cancellation arises from your breach of these terms.
Liability is limited to the extent allowed by law. We will carry out work with reasonable care and skill and will take reasonable steps to protect plants, lawns, fixtures, and site features. However, gardens are living environments, and outcomes may be affected by weather, previous neglect, soil conditions, pests, hidden defects, subsurface obstacles, poor drainage, or structural issues that are not visible before work begins. We are not responsible for loss or damage caused by pre-existing conditions, natural processes, or inaccurate information supplied by the customer.
We are not liable for indirect or consequential loss, including loss of profits, loss of use, or loss of enjoyment, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under English law. Where damage occurs as a direct result of our proven negligence, our liability will ordinarily be limited to the reasonable cost of repair or replacement, subject to the overall value of the service provided.
It is your responsibility to inform us of fragile items, underground services, hidden hazards, restricted areas, wildlife concerns, or protected plants before work begins. Where you ask us to work near glass, ornaments, irrigation, paving, fences, lighting, or similar features, you accept that normal working activity may carry some risk. We may refuse or pause work if we believe the task is unsafe. Any advice provided by our team is given in good faith, but final decisions about planting, treatment, or maintenance remain the customer’s responsibility unless a separate written consultancy agreement says otherwise.
Waste regulations apply to all green waste, soil, branches, turf, timber, packaging, and other materials removed from site. We will handle waste responsibly and in line with applicable UK waste law and environmental requirements. Unless agreed otherwise, the customer remains responsible for the legal ownership and disposal status of waste arising from the property. Where we collect and transport waste, it may be taken to an authorised transfer station, recycling facility, composting site, or other lawful disposal point. We do not abandon waste, and we do not participate in unlawful dumping.
If waste removal is included in the booking, the quantity and type of waste must match what was described when the job was accepted. Significant extra waste, contaminated material, rubble, sharp items, or restricted waste streams may incur additional charges or may be refused if disposal would require different handling. You must not ask us to dispose of hazardous substances unless this has been specifically agreed in advance and lawfully arranged. Any waste that is not legally removable under the agreed service scope will remain your responsibility.
By instructing us to remove waste, you confirm that the material came from the relevant site and does not contain prohibited, dangerous, or misdeclared items. If any load is found to contain unsuitable waste after collection, you may be liable for any extra disposal costs, compliance costs, or fines arising from incorrect description or disclosure. We may keep records relating to waste transfer, disposal, and collection where required by law. These records may include the nature of the waste, destination, and date of transfer for regulatory purposes.
Governing law and jurisdiction are English law. These terms, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right shall constitute a waiver of that right.
These terms may be updated from time to time to reflect changes in law, business practice, or service scope. The version in force at the time of your booking will normally apply to that booking, unless a later version is required by law or agreed in writing. Continuing to use the service after an update does not create a new contract unless expressly stated. Any variation to these terms must be made in writing or otherwise clearly confirmed by us.
Nothing in these terms affects your statutory rights as a consumer where applicable. If you are a business customer, you acknowledge that the contract is entered into for business purposes and that any implied terms, guarantees, or remedies may be limited to the extent permitted by law. If any dispute arises, both parties should first try to resolve the matter in good faith and with reasonable evidence. Where a disagreement cannot be settled informally, the matter may be pursued through the courts in accordance with the governing law stated above.
By booking a service with Gardeners Tottenham Green, you confirm that you have read, understood, and agreed to these Terms and Conditions. These provisions are intended to create a clear and lawful basis for work, payment, site access, waste handling, and liability allocation. They support a professional approach to gardeners Tottenham Green services and help ensure that all work is carried out safely, fairly, and in accordance with UK law.